Frequently Asked Questions
Everything you need to know about shopping with Scope and supporting our mission.
What is the quality of the items sold on your online shop?
We sell a mix of high-quality pre-owned items and brand new goods. Every donated item undergoes a rigorous quality check by our team to ensure it meets our standards before being listed.
How much does shipping cost and how long does it take?
Standard shipping typically takes 3-5 working days. Rates are calculated at checkout based on the weight of your order and your location. All proceeds from shipping fees go directly toward supporting our charitable work.
Can I return an item if I change my mind?
Yes, we offer a 14-day return policy for most items. Items must be returned in the same condition as received. Please note that some items, such as earrings or sealed media, may be exempt for hygiene or copyright reasons.
Where does the money from my purchase go?
100% of the profits from the Scope Online Charity Shop go toward equality for disabled people. Your purchases help fund our helpline, community programs, and national campaigns.
Can I donate items directly to the online shop?
Currently, our online inventory is managed through specific distribution centers. You can donate items at any of our high street shop locations, and our staff will determine the best platform to sell them to raise the most funds.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.