Returns & Refunds
We want you to be delighted with your purchase, but if you are not entirely satisfied, you can return your items within 28 days of receipt. Every purchase supports our mission to achieve equality for disabled people, and we strive to make the returns process as simple as possible.
Package Your Item
Place the item in its original packaging with all tags attached and include your completed delivery note or proof of purchase.
Generate a Label
Visit our online returns portal to download a prepaid shipping label or request a QR code for paperless drop-off at your local courier point.
Drop Off Your Parcel
Take your package to any authorized drop-off location or post office, ensuring you obtain a proof of postage receipt for your records.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing